Refund Policy

Standard Refund Policy:

Pivotal Strategies is a service based company that bills in most cases after the work is performed and offers no refunds after work is accepted and completed.  Pivotal is also not responsible for the results, contracts, or actions of any of their their 3rd party partners or affiliates.  Any grievances' must be take up directly with the 3rd partner or affiliate.  

SETC Refund Policy:

If your Self Employed Tax Credit processing is directly processed and Billed through Pivotal we offer a refund in the even the IRS does not accept the filling in the amount that was collected.  Refunds will be issued and returned please allow up to 10 business days for approved refund.  If your SETC filing was completed through a 3rd party partner or affiliate the transaction in question will need to be brought to that company directly. Please contact us with any questions.